Author: Krystal Spicer

VoIP, voice over ip, voice for business, business phones, phone, telephone system, voip for business
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6 reasons why VoIP for business is the answer you’ve been searching for

Communication is at the heart of how a business operates, whether this is internal to staff, business to business or direct to consumers.  

Getting the most out of your communication systems means being the most efficient you can be; and this also means getting ahead of your competitors.  

VoIP for business solutions are the modern, feature rich phone systems offered by many suppliers today. With the number of subscribers forecasted to increase to around $204.8 billion (£144.7 billion) by 2020*, we take a look at the benefits of making the switch.

What is VoIP, and why is it a good idea to switch if you haven’t already?  

Voice over Internet Protocol simply put means phone service over the Internet, as opposed to a traditional fixed-line solution that goes through an old-fashioned PBX system. It’s essentially a modern upgrade on your phone system, utilising the internet to expand the features available to the end user.  

What can be gained through switching?  

Increased functionality:

With the new smarter VoIP system, you will be able to access additional call functions.
Many providers offer great enhancements such as voicemail services, call conferencing, call waiting rooms, call barging/whispering, a virtual auto attendant, etc. 

Better customer experience:

With VoIP, your company can appear professional from that first customer interaction – enabled by the features of a brilliant phone system. Through the use of an auto attendant, to preventing customers being on hold longer than they have to be. There are many useful features for companies of all sizes, improving efficiency and making it easier for your customers to get the answers they need.

Office integration:

Managers and employees can gain greater visibility over office activity using VoIP. For instance, VoIP can allow the creation of dashboards to show vital call information such as how many calls are in the queue, to which employees are on a call. It also facilitates the integration of the phone system into physical areas of the office – need to be able to answer the door buzzer from your desk? VoIP makes features like this possible, all through your desktop phone handset. 

CRM integration:

VoIP systems are built to work with your CRM system, making sure you get the highest level of productivity from that system. You can see who is calling you through a desktop pop-up, make notes and attach them to the call, and access all the calls/emails/notes and tasks associated with that caller. 

Dedicated marketing phone numbers:

With VoIP systems you can easily set up dedicated phone numbers. This means your marketing campaigns become easier to track. For example, say you had a billboard advertising your services and you wanted to understand how many customers had got in contact after seeing this particular advert – simply set up a dedicated phone number to advertise only on that board.

Tracking and Analytics:

Most VoIP systems now have trackable call data providing you with vital call statistics which can help to enhance your customer experience and provide valuable data points to assist you in focusing your sales and marketing efforts. 

Is VoIP really the future? 

Overall, the benefits show that moving away from traditional phone lines to smarter VoIP systems has many advantages. 

VoIP solutions continue to upgrade their technologies to fit the needs of businesses and the changes in the market. You will have to switch over from an old fixed line solution by 2025, according to the recent BT announcement. It’s a great idea to have a look at what’s available now before there is an influx of businesses who have left it until the last minute to embrace change.  

At UK Connect we offer a wide variety of business phone numbers and other telecommunication solutions that are guaranteed to make your business more professional and approachable. Get in touch today on 0333 900 9860 to find out more. 


BBC CEO Secrets, Broadband, UK Connect, PJ Farr
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UK Connects PJ Farr featured in BBC CEO Secrets

What makes a successful business? And once it is successful, how do you keep it that way?

On the 28th of August the BBC interviewed UK Connect’s Managing Director, PJ Farr, for their series on BBC News called CEO Secrets.

CEO Secrets is a gold mine for anyone interested in business, as CEO’s from businesses of all different shapes and sizes share their best advice. Other businesses that are featured in the series range from a start-up offering on-site childcare in the office as a way of boosting productivity and motivation, and an events company making it easier for young black professionals to network.

The concept is straightforward, as a CEO is asked by the interviewer the single question – “What is the advice you wish you’d had when you started out?” Each video lasts on average 50 seconds, and answers range from “hire people who disagree with you” to “treat your customers as all-knowing.”

So what is this CEO’s secret?

PJ Farr, who started out as an infantryman in the British Army before setting up his own business, answered the question by advising that sticking to your niche is extremely important. He urges other business-owners not to be afraid of it, and even to prioritise it over the temptation to leap into other markets.

PJ imparted the wisdom that stepping out of your niche can be fatal. From experience, catering to a specific sector in the industry was the driver of success for his own company, UK Connect.

How did this help to create a successful business?

PJ admits that in the past it was tempting for him to stray into the mass market, selling his service to businesses such as retail parks, leisure centres and festivals. But sticking to his unique slice of the sector not only saved his brand identity, it saved the business itself.

UK Connect started out just over 6 years ago in 2013, and has since taken the construction industry by storm with their specialised broadband and connectivity solutions. UK Connect deploy solutions that are required immediately to construction sites, sales offices and new homes, ensuring a stable and fast internet connection throughout the entire build process.
They have a large team in a recently renovated, Guildford-based office, as well as a 24/7 support team dedicated to tackling connectivity issues in the home-building and construction industries.
The company is partnered with home-building giants such as Taylor Wimpey, Redrow and CALA Homes, and have fitted live solutions onto thousands of sites in the UK.

The inspiration behind the story

The inspiration behind the company’s USP came from PJ’s time in the British Army, where he observed how strategic communications could be deployed onto the most remote areas with hardly any forward planning – yet many seemingly well-established spots in the UK suffered from excruciatingly slow internet, if any at all. This would prove to be especially damaging where large- scale operations were taking place, such as those engineered by construction companies, as noted by PJ’s father-in-law, a housing developer.

PJ’s time on CEO Secrets has been a glimpse into what it looks like to be involved with the UK’s No.1 supplier of internet connectivity to the construction industry.

To see the full video, visit the BBC website here:

UK Connect are solely dedicated to the construction and house building industry.
Call 0333 900 9860 or visit for more information.

broadband, construction sites, technology, construction site technology,
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Why the Internet of Things is the future for construction sites

Providing super-fast reliable broadband on a construction site from day one is more vital than ever. It’s not just about making it possible to communicate with head office, order supplies and get the sales & marketing suite up and running. Rapidly advancing technology is opening up endless opportunities for the housebuilding industry, together with every other business, to work more effectively, efficiently and safely.

The Internet of Things (IoT) is transforming the way broadband internet and Wi-Fi is used. Explained simply, IoT is made up of devices that connect to the internet and share data with each other. ‘Devices’ can mean anything – not just computers, laptops and smartphones, but any object that has been fitted with a chip to gather and transfer data over the internet, from household devices such as washing machines and hair dryers to machinery.

The growing availability of broadband internet and devices with built-in sensors is setting the scene for the IoT to explode. IoT analytics suggest there were 4.7 billion devices connected to the internet in 2016 and that by 2025 there will be more than 21 billion!

What does this mean for the housebuilding industry?

In a nutshell, it means increased safety, greater efficiency and the ability to use learning to work smarter. There are endless applications and the few examples below are just a small taste of the benefits IoT can bring:

  • In Building Information Modelling, sensors can be integrated into the 3D model of the building to create data that models energy usage, the impact of temperature and much more. When the model is changed, all other plans affected are instantly updated too
  • Construction machinery with a wireless connection can be managed remotely and operate alone in areas that are dangerous for workers
  • Safety can be increased by alerting workers walking through construction site that a piece of equipment is about to drive by
  • Equipment loss on site is a major cost; equipment fitted with sensors can be tracked to prevent it being lost or stolen
  • Sensors in machinery can detect and communicate when maintenance is needed and therefore prolong working life 
  • IoT can be incorporated into the design of homes, for example by shutting down non-essential systems automatically when a house is unoccupied or automatically opening windows to natural light
  • Sensors in a building can relay information on how the materials perform in different temperatures and over time, allowing this knowledge to be built into the next project.

IoT is disrupting the construction industry

As well as enhancing efficiency and safety, information gathered via sensors sets the scene for the ability to use big data – machine learning and artificial intelligence. This assists the planning of future projects, and enables housebuilders to make more accurate predictions of every aspect of the project, from finances to the resources required.

The potential is mind-blowing and a game changer for the building industry. As we move towards the next dramatic shift in technology, it’s clear that the foundation for all this is a reliable broadband connection.

UK Connect will stay at the forefront of providing fast construction site broadband that you can depend on, allowing you to take advantage of new technologies and transform your business.   

While you’re here, why not find out more about our latest solutions or call us to find out how we can help you on 0333 900 9860.

Technology, Broadband, Construction site broadband
Our News

5 Construction Technology trends to watch in 2019

The rate at which technology is advancing is growing faster than ever before. As companies seek to improve efficiency and create more dynamic, flexible ways of working, technology seemingly holds all the answers.

Construction technology, which traditionally has always been behind the curve has now been realised as a market with the biggest opportunity for technology growth and innovation.

As smart technology develops, alongside connectivity advancements such as 5G and WiFi6, the vision for improving efficiency, creating smarter and safer work environments and increased productivity look to be in reach for the construction industry.

We take a look at five of the biggest construction technology trends to watch.

The Internet of Things (IoT)

Made up of a collection of sensors and central control systems, IoT is taking many different industries by storm to create smarter working environments.

Creating a connected worksite allows for improved safety, better site regulation and a massive boost in efficiency.

Using centralised software, wearable construction technology and mobile data, construction site managers will be have a lot more control over a site without comprising on time.

Some key benefits include:

  • the ability to track footfall on a worksite,
  • check workers in and out of site efficiently
  • send broadcast messages to personnel on site in case of emergencies
  • warn workers by SMS if they are entering a danger zone.

Not only this – placing sensors on equipment can be used to track usage, place orders when running low on a product – not to mention switch things off at a touch of button – massively reducing the environmental impact construction sites have.

With reports showing that the number of IoT active devices is set to be 10 billion by 2020 and 22 billion by 2025, this really is one to watch.

Machine Learning and AI

Using technology to work smarter means that there is a higher quantity of data to process.

Machine learning and artificial intelligence can help us to automate our workflows, further improving efficiency and not only this – making suggestions based on historical data trends to help improve quality of work.

Using these forms of technology can help prevent cost overruns, assist in the design offering generative design, help to educate workers creating safer working environments, help reduce costs by maximising efficiencies and much more.

Virtual Reality

Augmented reality and virtual reality are already revolutionising many sectors, but the impact on the world of construction is set to be huge. 

Thanks to this advanced technology, construction managers will be able to oversee every element of a project on as granular a level as necessary – aiding with health & safety, co-design, digital job guidance, progress monitoring and more. 

Virtual Reality takes 3D modelling to the next level, allowing people to immerse themselves in a project, as if they were actually there and engage with the environment to examine the details. VR also allows colleagues in different physical locations the ability to do a site walk through together, allowing better collaboration on projects that isn’t restricted by location or facilities.

Not only this, it gives clients the ability to really see what a development will look like before it’s complete allowing expectations for a project to be set from the get go.


Drone technology (also knows as unmanned aerial vehicles – UAV’s) allow for site managers and teams to not only receive real-time progress updates but also to check for and monitor health and safety hazards they may not have otherwise been able to spot.

Furthermore, from a marketing perspective, being able to use drones to capture time-lapse footage of schemes being constructed is a brilliant calling card for surveyors and agents.

Connectivity – 5G, WiFi6

Lastly, but by no means least we take a look at connectivity.

Connecting construction sites is a critical step in any project and with all this evolving technology a backbone to support greater speeds and amounts of data is required.

With enhanced technologies such as 5G and WiFi6 becoming available, providing enterprise grade solutions as a mobile service with greater speeds and reliability is becoming less challenging.

Using mobile broadband comes with many benefits – it is quick and easy to install, can be moved with a project and generally providers offer short term contracts.

With greater speeds, better traffic handling and less congestion, 5G offers an alternative to traditional fixed line broadband that just makes sense.

We are seeing huge benefits to the industry being driven by construction technology and it is only a matter of time before these solutions become more accessible.

UK Connect is committed to driving innovation in the construction industry.

If you would like to find out how we can help you then please do give us a call on 0333 900 9860 or take a look at our solutions.

show house, broadband, communications
Our News

Show House magazine talks all things broadband with UK Connect

UK Connects PJ Farr met with Rupert Bates from Showhouse magazine to discuss why UK Connect is becoming the industries favourite broadband supplier.

Show House magazine, first published in 1995, is the leading trade title for UK housebuilders and new homes suppliers. It is read by all the key decision-makers and influencers in the industry. They put an emphasis on profiling leading figures within the industry and what makes them and their companies tick, as well as covering all the latest housebuilding news and views.

In this 14 page special, Show House magazine goes on to tell us why broadband is fundamental from day one, how it benefits both homebuyer and builder and how connectivity is allowing for new technology solutions to drive better business outcomes.

The future of digital in the construction industry

As the importance of fast, reliable connectivity is now being realised, the emphasis is no longer on just a connection, but what that communication allows us to do. From sending large scale drawings, to gaining valuable sales and marketing insights – broadband is now seen as the enabler for so much more.

PJ Farr, Managing Director for UK Connect said, “Our business looks right across digital construction and infrastructure in the home; its future, the challenge and the opportunities and, as an industry housebuilding has a lot of stakeholders to bring together.”

To find out more, read the full copy of the UK Connect featured article here.

UK Connect will be partnering at WhatHouse? Awards presented by Show House magazine in November. Commonly known as the ‘oscars’ of the UK housebuilding industry, the WhatHouse? Awards is the country’s largest event that celebrates the very best new homes.

To find out more about what our connectivity solutions can offer get in touch on 01483 663366.

wifi, broadband, COINS, technology, news, broadband, coins, construction industry, construction site broadband
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UK Connect partner with COINS to provide Wi-Fi at User Conference 2019

UK Connect provided Wi-Fi access for the third year in a row at the COINS User Conference this month in Manchester.

The conference provided seminars and workshops on how the COINS construction software and other partnering technologies can help businesses become more productive, collaborative and agile.  

Thought leadership sessions were led by COINS Chief Technology Officer, Development Director, Delivery Director, lead consultants and other specialists. Topics explored the future of the construction industry as seen by external advisers to the industry.  

Connecting the conference

Connectivity at the conference allowed for streaming of the seminars to multiple locations and to over 400+ industry leading housebuilders, including Avant Homes, Barratt Developments, Bovis Homes, Cameron Homes, Gleeson Homes, Keepmoat Homes, Taylor Wimpey and many more  

UK Connect are already a technology partner of many of these top homebuilders and hoped to both impress new clientele, building on existing relationships. Their specialist broadband and telephony services are now on thousands of UK construction sites and sales offices. 

As well as some fascinating seminars and talks from industry experts, there was a range of interesting stands and new technology to experience.  

Free broadband for a year

UK Connect exhibited with a team of account managers running a competition that offered winners either free broadband on a construction site of their choice for a whole year or a Samsung Galaxy Tab A. The competition received many entries, congratulations to our two winners Storey Homes and Bovis Homes.
We hope you enjoy your prizes! 

UK Connect are the leading communication providers to the construction industry and are dedicated to driving technology innovation in this sector. To find out more get in touch or give us a call on 01483 663366.