Insights & Events

14 November 2017

View all insights & events

Share this page:

Business VoIP buyers guide 2017

We have put together a free  guide for shoppers to sift through the best business VoIP questions out there.  This forms part of our Business VoIP Buyer’s Guide. Our analysts have diligently researched and tested over 200 of our customers. The small business VoIP buyers guide we’ve featured below offer custom packages for any budget, dedicated support reps, competitive pricing, and a fully managed, hands-on approach to getting your new business VoIP system up and running in the shortest possible time.

VoIP, Phones

WHAT IS BUSINESS VOIP?

Business VoIP, also known as a cloud phone system, is the modern version of business phone service utilising an internet based connection instead of a PSTN landline connection. By sending your voice, video, and data communications through your internet network, your business can achieve a high quality VoIP phone system for a fraction of traditional legacy setups. Business VoIP solutions differ from landline services as feature rich alternatives for small to medium sized businesses.

Packed with advanced phone system features necessary to operate a small to medium businesses, such as PBX capabilities, desk-to-desk calling, automated attendant systems, call routing and even music-on-hold, Business phone services powered by VoIP technology make it easy for any company to operate with the same level of professionalism customers expect from large scale enterprise systems. Business VoIP systems also include overall Unified Communication solutions to empower the mobility and flexibility needed for any size businesses. With an inexpensive, feature filled phone solutions, your business can operate at a high level on par with large scale systems, without having to worry about the cost.

 

HOW TO CHOOSE THE BEST BUSINESS VOIP PROVIDER:

 
Depending on the amount of lines/extensions needed, your monthly business phone service fees can start as low as £16 per line from an award-winning small business VoIP service like UK Connect. Knowing exactly what you need will make the transition fast, easy, and cost-effective.

From small business VoIP providers to enterprise VoIP phone systems, every business phone service has a different list of feature sets, and prices. Depending on the size of your company, you must take in to account system features needed, and the amount of unanticipated usage.

  • Step 1 – check your internet connection/bandwidth to make sure you have sufficient Internet speed (your phone provider or Internet provider can you help determine this).
  • Step 2 – with your budget, calling needs, and phone system features in mind, narrow down particular small business VoIP offerings to see who can offer you the best service package for your budget.
  • Step 3 – decide which equipment is best for your company’s current and foreseeable needs. You may purchase a phone from $50 up to $500 with all the bells and whistles. Consider phones made by leading manufactures such as Polycom, Cisco, Panasonic, and Toshiba.
  • Finally – compare companies, available features, and their reliability by reading reviews from small business VoIP users.

Packed with advanced phone system features necessary to operate a small to medium businesses, such as PBX capabilities, desk-to-desk calling, automated attendant systems, call routing and even music-on-hold, Business phone services powered by VoIP technology make it easy for any company to operate with the same level of professionalism customers expect from large scale enterprise systems. Business VoIP systems also include overall Unified Communication solutions to empower the mobility and flexibility needed for any size businesses. With an inexpensive, feature filled phone solutions, your business can operate at a high level on par with large scale systems, without having to worry about the cost.

Things to ask your provider

 
Top 10 most requested features
  • Does the system offer a mobile app?
  • Will VoIP integrate with my CRM?
  • Do I get free calls?
  • Do I pay for the hardware?
  • What set up support is offered?
  • Is there international calling?
  • Which calling features are included?
  • Which features cost extra?
  • Are there any hidden fees?
  • Can you port phone numbers?

KEY BENEFITS OF USING VOIP FOR YOUR BUSINESS PHONE SERVICE:

  • Work When & Where You Want – One very popular and common feature of business VoIP systems is called “find me/follow me.” Instead of having separate numbers for your office, cell phone, and home office, you have one “virtual extension.” You can program the virtual business phone service to ring all of your extensions simultaneously, or in a specific order, and you decide how to handle a missed call. You decide if a call should go to your voicemail, or to another extension. When you make a call using your cloud phone system, the receiving caller ID will show your business phone number, regardless of which device you are calling from.
  • Flexible Messaging Options – There are a number of business phone service options available that make retrieving and maintaining your business messages very simple. With Voicemail Transcription, you can read the message in your inbox, or receive it as a text instead of listening to it. Let’s say a client calls you about a fax he needs, and leaves a fax number on the message. With a few clicks you can virtually send the fax as a PDF to that number.
  • Multiple Numbers on Demand – Building a multifaceted business phone service with any kind of localized number or vanity number. Whether it’s business VoIP solutions for small business, enterprise, or contact center, communications is only as strong as it is dynamic, with multiple numbers, all having specific assignments to fulfill. Some business Voice Over IP phone providers will offer these additional numbers for free, or an additional small monthly fee. Explore options to find out if a provider supplies key components beyond a local number such as toll-free numbers, virtual faxing, and virtual extensions.
  • Auto Attendant (Virtual Receptionist) –  This feature works as an automated receptionist able to greet your callers with customizable recordings, and direct them to departments, individuals, extensions, etc. through unique menus.
  • Automatic Call Distribution (ACD) – This feature is essentially a more advanced version of the call hunting feature; however, instead of routing to one set number of phones, this system is smart enough to connect the right individual for each individual call.
  • Business SMS – Keep your personal and business phone number separate. Send business related text messages to clients, colleagues, and departments professionalism through your business phone number from your smartphone, tablet, or computer.

Any way you slice it, an educated business is an empowered business – know what is available and take advantage of it. We hope you enjoyed our Business VoIP Buyer’s Guide if you did then please like and share.

What to know more about VoIP and how it will benefit your business?

UK Connect are dedicated to communication solutions for the construction industry. Read more about our voice services. Alternatively, give us a call on 0333 900 9860 to find out how we can help you.

Share this page:

Latest insights and events

Get connected

Please fill in the form below or speak to one of our team on 0333 900 9860 and we will be in touch as soon as possible.

“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

Awards and accreditations

Get the latest from UK Connect