12 January 2021
|Job title:||1st Line Support Analyst|
|Reports to:||IT Service Desk Manager|
|Base location:||Farnborough, Hampshire|
We are the UK’s leading provider of communications & IT solutions to the construction industry. Providing rapid day one connectivity, I.T support and I.T solutions across the UK and Europe. We pride ourselves on technology, innovation and delivering solutions based on customer need. We are small but well-established with an energetic and hardworking team and an environment that puts its people first.
UK Connect is Elite partners with Ruckus, Cradlepoint and Siklu. We partner with Sonic Wall for our customer firewall and network security needs.
The Service Desk is responsible for delivering IT Service management and support to the full estate of UK Connect customers. This includes the design, provisioning, maintenance, and support of all UK Connect solutions. We are also responsible for the UK Connect internal IT structure which boasts multiple software platforms, critical hardware and user support.
Job Type: Full-time
UK Connect are looking for a 1st Line Support Analyst with 2/3 years’ experience in a similar role. You will be part of the Service Desk team which is made up of IT Specialists. The role is customer facing and you will play a vital part in supporting the team and our customers.
A highly motivated, confident, and proactive individual with excellent communication skills and a real passion for solving IT related incidents. The role would suit an applicant that has previous IT and IT support environment experience.
We offer a competitive salary, plus a great flexible benefits package.
The important bits:
The fun stuff:
Please fill in the form to the top right hand of this page to submit your application and then call our careers phone number (this line is not manned) to leave us a message about you and your application: 0333 1210 477
Please give the following information:
We will contact all applicants within 7 days of your application by phone and webform. If successful you will be invited for a telephone interview, followed by a face-to-face meeting.
*No Agencies, please*
“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.