12 January 2021

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1st Line Support Analyst

Job title:  1st Line Support Analyst
Reports to:  IT Service Desk Manager
Department:  Service Desk
Base location:  Farnborough, Hampshire


About UK Connect

We are the UK’s leading provider of communications & IT solutions to the construction industry. Providing rapid day one connectivity, I.T support and I.T solutions across the UK and Europe.  We pride ourselves on technology, innovation and delivering solutions based on customer need. We are small but well-established with an energetic and hardworking team and an environment that puts its people first.

UK Connect is Elite partners with Ruckus, Cradlepoint and Siklu. We partner with Sonic Wall for our customer firewall and network security needs.

About the Team

The Service Desk is responsible for delivering IT Service management and support to the full estate of UK Connect customers. This includes the design, provisioning, maintenance, and support of all UK Connect solutions. We are also responsible for the UK Connect internal IT structure which boasts multiple software platforms, critical hardware and user support. 

Role Overview

Job Type: Full-time

UK Connect are looking for a 1st Line Support Analyst with 2/3 years’ experience in a similar role. You will be part of the Service Desk team which is made up of IT Specialists. The role is customer facing and you will play a vital part in supporting the team and our customers.

Key Responsibilities

  • Effective logging & handling of incident & service requests that are received from UKC customers by telephone and email
  • Day-to-day IT support for UK Connect customers and employees
  • Work closely with the 2nd Line team in resolving incidents and service requests
  • Support of internal desktop within Farnborough Office

This role would suit

A highly motivated, confident, and proactive individual with excellent communication skills and a real passion for solving IT related incidents. The role would suit an applicant that has previous IT and IT support environment experience.

Benefits to you

We offer a competitive salary, plus a great flexible benefits package.

The important bits:

  • Competitive salary
  • 25 days a year holiday
  • Company pension
  • Health & Dental Care (option to ‘buy’ using points within Company benefit scheme)
  • Free parking on site
  • Members of Perkbox employee benefit scheme
  • Additional generous internal benefits point system
  • Staff away days

The fun stuff:

  • Access to our large flexible benefits scheme
  • 5 paid days a year to work for a charity of your choice
  • ‘Duvet Days’ (option to ‘buy’ using points within our company benefit scheme)

How to apply

Send your CV along with salary expectations to Jeanette Ward, HR Manager at [email protected]

Please also call our careers phone number (this line is not manned) to leave us a message about you and your application: 0333 1210 477

Please give the following information:

  • Your name
  • Contact number
  • Current job role
  • What you understand about UK Connect
  • Why you would like to work for us
  • What value you think you could bring to our business

We will contact all applicants within 7 days of your application by phone and email If successful you will be invited for a telephone interview, followed by a face-to-face meeting.

Thank you!

UK Connect

*No Agencies, please*

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes