21 November 2019

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Network Technician

UK Connect is a fast-growing national provider of communication and technology solutions to the construction industry. Providing rapid day one connectivity, I.T support and I.T solutions across the UK and Europe.

As a UK Connect Network Technician you will be responsible for delivering our super high-speed broadband solutions to construction sites across the UK.

You will be the face of the UK Connect brand and will represent the company in a professional manner by ensuring that our customer receive the world class experience that they have come to expect.

As part of your dynamic role, you will from time to time be required to attend on-site call outs to investigate and troubleshoot escalated support tickets. Therefor a solid knowledge of I.T and networking is required.

At UK Connect we like to empower our staff to be self-sufficient and have the autonomy to take your own initiative and deliver the very best service. You will be a self-starter and have fantastic organisation and problem-solving skills.

Key Responsibilities

As a UK Connect Network Technician you will report into the Service Delivery Team.

  • Attend customer sites to deliver, install and repair the equipment and services as directed by the Project Co-ordination team.
  • Maintain accurate job specific administration in line with UKC’s process’s such as job notes, asset allocation, post installation tasks.
  • Manage your equipment and tools accordingly in line with your designated deployments.
  • Manage your vehicle and travel expenses and requirements in line with Company Policy.
  • Keep current with UK Connect products, solutions and procedures.
  • Have a deep understanding of the customer and their specific IT requirements.
  • Assist with requests from the team as required.
  • Provide onsite and remote technical support.
  • Troubleshoot any escalated tickets in a competent manner, whilst communicating professionally with the customer and the support of the Service Desk
  • To be responsible for completing specific technical projects as designated by the Service Management Team E.g. Service Transitions, Projects and deployments
  • Maintain personal qualifications, skill set and ensure training is completed in line with business and personal needs.

Essential Experience and Attributes

  • At least 3 years of experience working in an IT support role, ideally within a managed service provider.
  • Strong networking skills.
  • Fault analysis, management and prioritisation skills are required to ensure all issues are resolved based on criticality for all our customers.
  • Excellent organisational and time management skills.
  • Focused and driven with an attention to detail.
  • Patient, adaptive to change and have strong work ethics and values.
  • Excellent customer service skills. Able to interface confidently with customers.
  • Able to work alone or as part of a team.
  • Infrastructure installation, such as Cat5/6 data cabling.
  • Full clean UK driving license.

What’s it like to work for UK Connect?

UK Connect is a fast-growing team of 24. We have built a friendly culture at UK Connect that values all staff. The business was started by PJ Farr, an ex-solider, and the values and standards that he learnt have been reflected throughout the business.

We are a young and energetic, hardworking team that with a solid understanding of the business values, standards and culture.

In return we offer a fun environment that puts its people first and we feel that UK Connect offers a fantastic work life balance.

Benefits to you

  • Up to 40 days holiday
  • 5 days a year gifted by the company to work for a charity of your choice
  • Company pension
  • Staff bonus scheme
  • Free parking
  • Health insurance
  • Dental
  • Healthcare
  • Access to counselling services
  • Staff away days
  • Mobile and laptop
  • Access to company vehicle
  • A range of flexible benefits

If you feel you have the right skills and characteristics for the role then we would like to hear from you!

What next?

You must call our careers phone number to apply for this role. This line is not manned, and you will be put to an answer machine.

Careers Phone number – 0333 1210 477

Please give the following information.

  • Your name
  • Contact number
  • Current job role
  • What you understand about UK Connect
  • Why you would like to work for us
  • What value you think you could bring to our business

We will contact all applicants within 7 days of your application by phone and webform. If successful you will be invited for a telephone interview followed by a face-to-face meeting.

Job Type: Full-time

Salary: Competitive


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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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