Client Experience

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CALA Homes is a large British housebuilding company, offering a range of homes for sale in sought after areas in Scotland, the Midlands and the south east of England.

CALA were looking for a telecoms provider that could reduce time waste by providing the full package of broadband, telephony and set-up their IT equipment for their site and sales offices.

 
 
 
 
 
 

Key Requirements

Ability to communicate with site managers from the get-go
Set up laptops, printers, TV screens and card machines
Quick installation
Dedicated marketing phone numbers
Dedicated account manager - the ability to speak to a human not an automated queue
Cala Homes

The solution

UK Connect provided Cala Homes with fibre-speed broadband, a VOIP solution with dedicated marketing phone numbers and an IT set up service, connecting the employees devices such as laptop and printers. The installations were completed in under 10 days for all site and sales offices.

UK Connect provided ongoing support through a dedicated account manager who provides regular updates on usage. The account manager was on hand to listen to any further technical challenges CALA faced and looked for solutions to solve these, even if not currently offered in the UK Connect portfolio.

The result

Quick installation of UK Connects router and VoIP services meant CALA were able to oversee the running of their construction operation and could communicate with the site managers from the get-go. This meant that vital information such as drawings and health and safety briefings could be communicated much quicker with a far superior information flow.

CALA were able to focus on the running of their site instead of worrying about the setup of their equipment. UK Connect could ensure the equipment was configured correctly first time and ensure the users understand how to best utilise their devices.

UK Connect and CALA remained in close contact throughout the installation process as well as after. Their dedicated account manager has reduced the time employees wasted in call queues for multiple service providers and were able to find solutions for other technical challenges the housebuilder presented.

We used to have to go to different companies for internet, phone lines and then a third company to install on site. We used to waste hours. UK Connect can do the whole package.

Sally Marten

Construction Secretary

Cala Homes

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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