Client Experience

Cala Homes is one of the UK’s largest British housebuilding companies, offering a range of homes for sale in sought after areas across the country.

UK Connect and Cala Homes have worked together since 2018. As a housebuilder that prides themselves on being synonymous with exceptional design and build standards, it is only natural that they were looking for a telecoms provider that could reduce time waste and help maximise productivity on-site, allowing them to focus on the things that really matter.


UK Connect - the full package

They were after a full range of services: broadband, telephony and IT equipment set up for their site and sales offices.

They needed to be able to communicate with site managers from the get go, and did not want to have to wait for a larger fixed line provider with strict deadlines to meet. Moreover, they no longer wanted to wait in automated queues to speak to their connectivity provider. This was clearly time that could be better spent on the overall goal of building and selling homes.

The full package

UK Connect were, of course, on hand to provide the full package. Within ten days, they provided Cala Homes with fibre-speed broadband, a VoIP solution with dedicated marketing phone numbers and an IT set up service, connecting employees’ devices such as laptop and printers.

Taking the service one step further, Cala Homes were given ongoing support through their dedicated account manager, Hannah Cartwright, who provides regular updates on usage, and is always just a phone call away.

Instant communication

Quick installation of UK Connect’s router and VoIP services meant Cala Homes were able to oversee the running of their construction operation and could communicate with site managers instantly, exactly as they had envisioned.

This meant that vital information such as drawings and health and safety briefings could be communicated effortlessly with a far superior information flow.

Cala Homes were able to focus on the running of their site instead of worrying about the setup of their IT equipment. UK Connect could ensure the equipment was configured correctly and made sure the users understood how to best utilise their devices.

A job well done

Since the first installation in 2018, UK Connect have expanded their products and services onto many other Cala Homes sites and regions. Their dedicated account manager has always been able to find solutions for other technical challenges the housebuilder presented, even if not currently offered in the UK Connect portfolio.

We used to have to go to different companies for internet, phone lines and then a third company to install on site. We used to waste hours. UK Connect can do the whole package.

Sally Marten

Construction Secretary

Cala Homes

Our customers

UK Connect are proud to work with the industries leading housing developers and contractors.

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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