Client Experience

The Hopkins Group is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations since 1985.
 

Hopkins Homes first approached UK Connect in October 2020 when they were struggling to gain access to a reliable broadband provider for their site offices where there is no fixed-line.  Much like their core philosophy of creating homes that will stand the test of time, Hopkins Homes were looking for an unfailing and robust broadband solution to allow maximum productivity on site.  

 
 
 
 
 
 

Finding the solution

However, it was not just a reliable broadband provider that Hopkins Homes were looking for. With developments spanning across the East Anglia region, they were looking for a provider that could take on the responsibility of network issues and new connectivity solutions, and equally someone who could provide a dedicated and personalised service, catering to their ever-changing needs.   

With the confidence that UK Connect had what they were looking for, Hopkins Homes decided to take advantage of a no obligation, 30 day free trial period. Within less than ten days they had fibre speed broadband installed at their site office on the Chitts Hill development in Colchester 

Each residential developer faces different connectivity issues and there are a whole host of factors to be considered. It’s never a ‘one size fits all’ scenario. The key to finding the right connectivity solution for each customer is taking the time to really get to know their business and specific requirements, and that’s what we pride ourselves on at UK Connect.

Lauren McCormick

Business Development Manager

More than just a broadband provider

What really stood out to Hopkins Homes was the dedication and support available throughout the onboarding process. UK Connect’s Business Development Manager, Lauren McCormick worked closely with Matthew Kennington, Senior Technical Coordinator at Hopkins Homes to walk him through the process and product making sure that this was the right broadband solution to solve the problem and get their development connected.

Lauren made it clear that she would be a continued direct point of contact, and it was this dedicated service that really made a difference.  

Lauren has been superb at holding our hand through the start-up process, and communication now that we are up and running is fantastic. I will continue to push the service internally as our sites progress.

Matthew Kennington

Senior Technical Co-ordinator

Hopkins Homes

Present day

Fast forward to March 2021, Hopkins Homes were fully onboarded as a UK Connect customer, and UK Connect will provide fibre speed broadband to any Hopkins Homes site on which there is no fixed-line. 

As a fully onboarded customer, Hopkins Homes have been handed over to their Account Manager, Lauren Brook.  

Lauren will continue to provide the dedicated, 1-1 service that Hopkins Homes have received so far. She will be available to answer any questions and quickly solve any new communications requirements that Hopkins Homes may have.   

It’s fantastic that Hopkins Homes are now a UK Connect customer and it’s been great getting to know Matthew and his team. As the account continues to grow, I am looking forward to providing any ongoing connectivity support and solutions that Hopkins Homes may require.

Lauren Brook

Key Account Manager

UK Connect

UK Connect are dedicated to being at the forefront of construction technology. To find out more about how we can help please call 0333 015 5368 or contact us today.

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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