Hopkins Homes first approached UK Connect in October 2020 when they were struggling to gain access to a reliable broadband provider for their site offices where there is no fixed-line. Much like their core philosophy of creating homes that will stand the test of time, Hopkins Homes were looking for an unfailing and robust broadband solution to allow maximum productivity on site.
Finding the solution
However, it was not just a reliable broadband provider that Hopkins Homes were looking for. With developments spanning across the East Anglia region, they were looking for a provider that could take on the responsibility of network issues and new connectivity solutions, and equally someone who could provide a dedicated and personalised service, catering to their ever-changing needs.
With the confidence that UK Connect had what they were looking for, Hopkins Homes decided to take advantage of a no obligation, 30 day free trial period. Within less than ten days they had fibre speed broadband installed at their site office on the Chitts Hill development in Colchester.
Lauren McCormick
Business Development Manager
More than just a broadband provider
What really stood out to Hopkins Homes was the dedication and support available throughout the onboarding process. UK Connect’s Business Development Manager, Lauren McCormick worked closely with Matthew Kennington, Senior Technical Coordinator at Hopkins Homes to walk him through the process and product making sure that this was the right broadband solution to solve the problem and get their development connected.
Lauren made it clear that she would be a continued direct point of contact, and it was this dedicated service that really made a difference.
Matthew Kennington
Senior Technical Co-ordinator
Hopkins Homes
Present day
Fast forward to March 2021, Hopkins Homes were fully onboarded as a UK Connect customer, and UK Connect will provide fibre speed broadband to any Hopkins Homes site on which there is no fixed-line.
As a fully onboarded customer, Hopkins Homes have been handed over to their Account Manager, Lauren Brook.
Lauren will continue to provide the dedicated, 1-1 service that Hopkins Homes have received so far. She will be available to answer any questions and quickly solve any new communications requirements that Hopkins Homes may have.
Lauren Brook
Key Account Manager
UK Connect
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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.
Jonny Leivesley
Redrow Homes
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