Client Experience

More than just a broadband provider: A smooth onboarding process and a dedicated, 1-1 service makes UK Connect the right connectivity partner for Hopkins Homes

As a rapidly expanding housebuilder, Hopkins Homes required robust and reliable connectivity on their developments to ensure that they can communicate effectively with colleagues, customers and suppliers alike. Read how UK Connect provided a broadband solution across Hopkins Homes’ site and sales offices, enabling their staff to carry out work and achieve their targets with maximum efficiency.  

About Hopkins Homes

Established in 1985, Hopkins Homes is a British housebuilder that has grown significantly over the past few years and have been defined by their attention to detail and craft. Today, Hopkins Homes is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations.   

No. of  live developments with UK Connect: 10 

Years active with UK Connect: 1.5 

Employee count: 100+  

Industry: Property investment and development  

No. of operational regions: 4 


UK Connect services provided: Cellular Broadband 

The Challenge

Hopkins Homes first approached UK Connect in October 2020 when they were struggling to gain access to a reliable broadband provider for their construction site offices where no fixed line was viable.  

Much like their core philosophy of creating homes that will stand the test of time, Hopkins Homes were looking for an unfailing and robust broadband solution to allow maximum productivity on site.  

However, it wasn’t just a reliable broadband provider that Hopkins Homes were looking for. With developments spanning across the East Anglia region, they were looking for a provider that could take on the responsibility of network issues and new connectivity solutions, and equally a trusted connectivity partner who could provide a dedicated and personalised service to identify I.T. solutions to solve their I.T. headaches and take away their biggest pain points – bringing them closer to their business goals.   

The Solution

Matthew Kennington, Senior Technical Coordinator at Hopkins Homes reached out to UK Connect to discuss his requirements for onsite connectivity.  

As UK Connect are dedicated to the construction industry, and with a team of highly skilled, in house engineers and Account Managers who take the time to really get to know each customer and the key drivers to their business, UK Connect were confident they could provide the I.T. solutions and ongoing support that Hopkins Homes were seeking.  

Matthew and the team at Hopkins Homes decided to take advantage of a no obligation, 30 day free trial of UK Connect’s cellular broadband solution. Within less than 10 days, they had fibre speed cellular broadband installed at their site office on the Chitts Hill development in Colchester, and they were able to benefit from this connectivity in an instant.  

As the free trial period finished, UK Connect’s Business Development Manager, Lauren McCormick, further walked Matthew through the cellular broadband solution, detailing how fibre like speeds will always have developments up and running quickly, with the added bonus that the router is ruggedised – perfect for construction sites.  

Matthew decided to continue the service and kept the Chitt’s Hill development connected with the fibre speed broadband that the site were already benefiting from. Fast forward to March 2021 and Hopkins Homes were fully onboarded as a UK Connect customer, and it was agreed that UK Connect will provide their broadband solution to any Hopkins Homes site on which there is no fixed line – testament to the excellent service that Matthew had received from the start.  

As a fully onboarded customer, Hopkins Homes were since handed over to their Account Manager, Lauren Brook, who will continue to provide the dedicated, 1-1 service that they have received so far.  

Key Results

  • 15 Cradlepoint IBR 900 routers live across all Hopkins Homes developments 
  • Fibre speed, cellular broadband installed in under 10 days  
  • 100 % WAN uptime for the Chitt’s Hill development  
Lauren has been superb at holding our hand through the start-up process, and communication now that we are up and running is fantastic. I will continue to push the service internally as our sites progress.

Matthew Kennington

Senior Technical Co-ordinator

Hopkins Homes

It’s fantastic that Hopkins Homes are now a UK Connect customer and it’s been great getting to know Matthew and his team. As the account continues to grow, I am looking forward to providing any ongoing connectivity support and solutions that Hopkins Homes may require.

Lauren Brook

Key Account Manager

UK Connect

UK Connect are dedicated to being at the forefront of construction technology. To find out more about how we can help please call 0333 015 5368 or contact us today.

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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