Client Experience

UK Connect help Redrow Homes open a number of Sales and Marketing suites in time for launch

When Redrow Homes first approached UK Connect in 2017, they were looking for a reliable broadband and voice solution to connect their Sales and Marketing suites. They needed a rapid and secure service with a quick turnaround, which would enable their Sales and Marketing teams to communicate effectively and enable them to sell new developments faster. Read how UK Connect helped Redrow Homes to open a number of Sales and Marketing suites in time for launch day.  

 
 
 
 
 
 

Summary

Redrow Homes is one of the largest British housebuilders with a network of 14 operational divisions across the UK. The housebuilder has been creating high quality homes and communities for nearly 50 years and has built over 100,000 new homes across the country.

Total number of site and sales offices live: 175

Years active with UK Connect: 5+ years

Employee count: 1000 – 5000

Industry: Residential Development

Number of operational regions: 14

Website: http://www.redrow.co.uk

UK Connect services provided: Cellular Broadband, VoIP, Marketing Inbound Numbers, I.T. Set-up

 

The Challenge

Having built and sold over 100,000 homes across the country, Redrow Homes are one of the largest residential developers in the UK. With this status, comes a huge amount of pressure to build and sell homes quickly to a high standard.

To ensure their ambitious sales business targets are met, it is vital their Sales and Marketing suites are ready for launch from day one. Redrow Homes tasked UK Connect with ensuring a number of Sales and Marketing suites across their Northern regions had a reliable network connection installed to enable their employees to communicate with colleagues, suppliers and importantly prospective customers to make the all-important sales, via the Internet and voice calls.

The Solution

UK Connect provided Redrow Homes with fibre-speed broadband and a VoIP solution to their regional Sales and Marketing suites. This offered Redrow Homes’ employees a feature-rich, bespoke voice system enabling all staff to stay in touch with customers, suppliers and colleagues alike.

As it is a cloud-based VoIP telephony solution, it is cheaper than traditional landline and enables teams to connect and collaborate in the ways that work best for them, through VoIP Calls, conference calls, call recording, IVR systems and call reporting to name a few of the features available. This would enable Redrow Homes to boost their sales and marketing performance, deliver effective campaigns and sell new developments faster. For example, the VoIP phone lines enabled their staff to have incoming and outgoing calls at the early stages of development, enabling staff to do their job effectively and begin the sales process early.

What’s more, the installations were done within an hour on each development, accompanied with in-depth staff training on how to get the best out of the solution.

And as if this wasn’t enough, all staff I.T. devices and equipment were set-up for them from printers to laptops and card machines, with the promise that UK Connect were only a phone call away should anyone wish to speak to their dedicated, in-house technical team for future ongoing support.

Quick installation of UK Connect’s Cellular Broadband and VoIP services meant Redrow Homes were able to open their Sales and Marketing suites sooner than planned, which is key to any sales driven business.

Redrow Homes were able to receive reports and statistics as and when required to monitor and improve their sales and marketing activity. All of this took place whist keeping in contact with their dedicated UK Connect Account Manager, who was on hand to provide ongoing support and solutions for any new connectivity requirements.

 

Key Statistics

  • Cradlepoint IBR900 and R1900 used across Redrow Homes’ Sales and Marketing suites
  • All sales and marketing suites set-up within a ten day guarantee
  • 48 sales and marketing suites currently live with UK Connect’s connectivity solutions
  • 28.93 mbps download speeds and 28.67 mbps upload speeds achieved

 

 

Their service sets them apart and the 10 day guarantee ensures we have a sales office that’s opening and working quickly, it’s a no brainer that we would go to UK Connect to ensure we have everything set up in good time.

Jonny Leivesley

Marketing Co-ordinator

Redrow Homes

UK Connect are dedicated to being at the forefront of construction technology. To find out more about how we can help please call 0333 015 5368 or contact us today.

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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