Client Experience

From connecting one development to over 400: Why UK Connect are the right connectivity provider for Taylor Wimpey

Since working with UK Connect, Taylor Wimpey’s I.T. Director has not received a single escalation. Read how UK Connect provide a seamless service to one of the largest residential developers in the U.K.


About Taylor Wimpey

Taylor Wimpey Plc is a UK-focused residential developer, which also has operations in Spain. Taylor Wimpey operate at a local level from 23 regional businesses across the UK, and build a wide range of homes, including affordable housing, apartments and all the way through to six-bedroom houses

Number of live developments with UK Connect :  400+

Years active with UK Connect:  Six years

Employee count:  5,000+

Industry:  Land acquisition, home and community design, urban regeneration and the development of supporting infrastructure

Number of regional businesses: 23


UK Connect services provided: Cellular broadband, Site, VoIP, Homeowner Broadband

The Challenge

In 2016, Taylor Wimpey were in need of a rapid and secure broadband solution that would provide them with connectivity from day one for a construction site office they had assembled ready for building works to begin at a development in Nuneaton, Warwickshire.

With a fixed-line broadband service, installation on site could have taken anywhere between three and nine months, hugely impacting productivity and time that Taylor Wimpey simply did not have. Dealing with fixed line providers can be a frustrating process and is fraught with challenges, from order all the way through to delivery. As is the case for many other residential developers, no matter what the location, a strong network connection was imperative to help Taylor Wimpey achieve their target of building and selling homes quickly.

The Solution

Within days of Taylor Wimpey’s original call for urgent broadband deployment, UK Connect arrived on site to install a super-fast, scalable and enterprise grade secure cellular broadband service, as per their promise to install in under 10 days no matter what the location. Having conducted a Radio Frequency Survey to do a signal check and ensure the fastest speeds possible would be achieved, this robust and reliable broadband solution enabled staff on site to instantly communicate with colleagues, customers and suppliers, enabling Taylor Wimpey to focus on their core business priorities.

UK Connect partnered with Cradlepoint to deliver this Cellular Broadband service utilising a 4G enterprise grade secure router. Once installed, all the customer had to do was simply power on the router, pre-configured to their specification and connect to their local network for fast Internet access.

Due to the impressive service Taylor Wimpey received on its building development in Nuneaton, Warwickshire, as well as the super-fast and reliable broadband solution installed, an increasing number of Taylor Wimpey’s sites started to opt for UK Connect’s broadband solution.

Over time, this successful roll out across a vast amount of sites and regions naturally meant that Taylor Wimpey found that a group deal led to further ease of service. However, it wasn’t just the broadband solution that impressed Taylor Wimpey, and there was a whole host of reasons as to why UK Connect were the right connectivity provider for this group deal:


  • Installation methods – UK Connect have a team of in house, network qualified engineers who pride themselves on tidy and reliable installations. 
  • Onsite reliability – UK Connect provide speed and signal checks prior to installation. This means a strong connection is achieved on the first installation, and ensures the best possible connection for the customer.
  • Ongoing support – When network issues or new connectivity solutions need attention, Taylor Wimpey have a dedicated Account Manager to turn to. This saves time wasting reaching out to call centres and help desks, often to no avail.  
  • Quality equipment – UK Connect provide enterprise grade solutions and technology, specific for construction sites. The equipment is robust and powerful enough to support entire developments and everything that comes with that (printers, I.T. equipment, phones, computers etc).
  • Data and sim management – UK Connect manage each individual site on their caps in data, alleviating this otherwise time consuming task from Taylor Wimpey’s I.T. teams


Eight years on from providing Taylor Wimpey with a quick-fix construction site broadband solution, UK Connect now provide broadband on all of the 23 UK regions Taylor Wimpey operate in, and many sites and regions have also opted for UK Connect’s other products and services including VoIP Telephony and Homeowner broadband.

Their group deal means that any network issues or queries, no matter which site or region, are efficiently and quickly dealt with by UK Connect. What’s more, a group deal was a welcome cost effective solution, as less resource spent on network issues meant greater productivity and with that, greater profitability.

Key Results

  • 400+ sites connected with UK Connect’s cellular broadband solution
  • Range of IBR900, R1900, IBR1700 and AER2200 Cradlepoint routers used depending on site requirements
  • Zero escalations received by Taylor Wimpey’s I.T. Director
  • All routers installed within just 10 days
  • Cellular broadband installed on every region that Taylor Wimpey operates in


After working with UK Connect for 5 years, I can honestly say that in that time I haven’t received a single escalation! This has made my life much easier and it means I can focus on my day job rather than worrying about issues on site. What does this demonstrate? That UK Connect solve any issues on site in a timely manner, and after years of frustration with a previous provider it means that I just don’t have to worry about this piece anymore.

Andy Feldon

I.T. Director

Taylor Wimpey  

UK Connect provide robust and secure connectivity for our site and sales offices. Their flexible and dynamic approach enables a fast and efficient deployment of their services to our sites which range from city centers to more rural locations. With a strong focus on customer engagement, UK Connect’s engineers and support teams provide a professional, knowledgeable and friendly service.

Pete Redfern


Taylor Wimpey  

UK Connect are dedicated to being at the forefront of construction technology. To find out more about how we can help please call 0333 015 5368 or contact us today.

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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