Client Experience

Within days of Taylor Wimpey’s original call for urgent broadband deployment, UK Connect arrived on site to install a super-fast, scalable and enterprise grade secure cellular broadband service, as per their promise to install in under 10 days no matter what the location. Having conducted a Radio Frequency Survey to do a signal check and ensure the fastest speeds possible would be achieved, this robust and reliable broadband solution enabled staff on site to instantly communicate with colleagues, customers and suppliers, enabling Taylor Wimpey to focus on their core business priorities.

UK Connect partnered with Cradlepoint to deliver this Cellular Broadband service utilising a 4G enterprise grade secure router. Once installed, all the customer had to do was simply power on the router, pre-configured to their specification and connect to their local network for fast Internet access.

Due to the impressive service Taylor Wimpey received on its building development in Nuneaton, Warwickshire, as well as the super-fast and reliable broadband solution installed, an increasing number of Taylor Wimpey’s sites started to opt for UK Connect’s broadband solution.

Over time, this successful roll out across a vast amount of sites and regions naturally meant that Taylor Wimpey found that a group deal led to further ease of service. However, it wasn’t just the broadband solution that impressed Taylor Wimpey, and there was a whole host of reasons as to why UK Connect were the right connectivity provider for this group deal:

• Installation methods – UK Connect have a team of in house, network qualified engineers who pride themselves on tidy and reliable installations. 
• Onsite reliability – UK Connect provide speed and signal checks prior to installation. This means a strong connection is achieved on the first installation, and ensures the best possible connection for the customer.
• Ongoing support – When network issues or new connectivity solutions need attention, Taylor Wimpey have a dedicated Account Manager to turn to. This saves time wasting reaching out to call centres and help desks, often to no avail.  
• Quality equipment – UK Connect provide enterprise grade solutions and technology, specific for construction sites. The equipment is robust and powerful enough to support entire developments and everything that comes with that (printers, I.T. equipment, phones, computers etc).
• Data and sim management – UK Connect manage each individual site on their caps in data, alleviating this otherwise time consuming task from Taylor Wimpey’s I.T. teams

Eight years on from providing Taylor Wimpey with a quick-fix construction site broadband solution, UK Connect now provide broadband on all of the 23 UK regions Taylor Wimpey operate in, and many sites and regions have also opted for UK Connect’s other products and services including VoIP Telephony and Homeowner broadband.

Their group deal means that any network issues or queries, no matter which site or region, are efficiently and quickly dealt with by UK Connect. What’s more, a group deal was a welcome cost effective solution, as less resource spent on network issues meant greater productivity and with that, greater profitability.