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Redrow Homes

Redrow Homes

``UK Connect has been superb in dealing with any requests and queries we have had with a very quick turnaround time. Thank you!`` - JONNY LEIVESLY MARKETING CO-ORDINATOR

ABOUT REDROW HOMES

Redrow plc is one of the largest British housebuilders in the UK with a network of 14 operational divisions nationwide.

THE CLIENT'S SITUATION

“We have used several different internet suppliers in the past but have found our best solution yet – UK Connect.

From start to finish the whole process of ordering our internet connection, to installation and aftercare was very simple and professional.”

WHAT UK CONNECT DID

“UK Connect has connected three sales offices in our Yorkshire Division and we have had exceptional service ever since. We have had a broadband router installed and phone lines for each development; the internet speed is great.

The landline telephone lines have enabled us to have fully functioning temporary sales office for the first time ever – and no hassle of using mobile phones!”

THE RESULTS

“Installation only took an hour for each development and the engineers who installed the products were very friendly and helpful. Nothing was too much trouble, they gave in depth information to our sales teams on how the product works and how to get the best out of it all. 

We will have a further two developments with the same products installed in the next two months. I am very confident we will have the same level of customer service and the products will have the same exceptional quality.”

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Land and Water

Land and Water

``UK Connect employees are always friendly and happy to help, both over the phone and in person.``

ABOUT LAND AND WATER

Land & Water is an award-winning civil and environmental engineering company that delivers effective solutions for the maintenance and management of the UK’s coastalcanal and river networks

Established for over 40 years, Land & Water is the largest independent environmental and wet civil-engineering experts in the UK.

THE CLIENT'S SITUATION

Land & Water Services was contracted to dredge the Rivers Parrett and Tone following the flooding of the Somerset levels during heavy rainfall at the end of 2014.

Our requirements stated that we had just two weeks to deploy a wireless network at the site complex to last for at least one year which could service up to 30 users at a time; including employees, clients and visitors. We explored several options before contacting UK Connect: fixed line broadband installation, satellite, line of site, mobile tethering; none of which really fulfilled our requirements.

A fixed line could not be installed quickly enough, satellite latency was too much of an issue, mobile tethering worked on an individual basis but did not provide the office WiFi capability for those without smartphone tethering capabilities, and line of site was unavailable due to the rural location of this particular project.

WHAT UK CONNECT DID

“The first time we contacted UK Connect to use their Site Connect product was for one of the largest jobs Land & Water has ever taken on. 

UK Connect was able to provide a solution to us which was up and running within 10 days and fulfilled all of our requirements. As this solution provides network ports for devices that are not wireless enabled, we were also able to add a high-performance large office printer to the network for everyone to use.

THE RESULTS

“Broadband speeds are usually high and consistent across different locations. Any issues that have had, are resolved in a very short amount of time.

Customer service is always great from the beginning to the end, UK Connect employees are always friendly and happy to help, both over the phone and in person. Working with a small company has not only allowed me to get to know the people at UK Connect but also enabled almost their entire team to become acquainted with Land & Water and understand our problems and requirements for fast services.”

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Clugston

CLUGSTON

After several years of issues when trying to get communication solutions onto construction sites at site setup stage we finally came across UK Connect

ABOUT CLUGSTON

Founded over 80 years ago, Clugston Group is a well-established organisation with a leading reputation in construction, civil engineering, logistics, property development and facilities management. The company employs over 500 people with operations stretching across the UK.

THE CLIENT'S SITUATION

Our previous telecoms supplier combined with old IT equipment trying to utilise 4G technologies had left us as an IT team and site commissioning team frustrated at the amount of time it takes to get much needed internet access on site from day one.

“After a brief meeting with UK Connect, we soon realised the potential of using its Site Connect solution.”

WHAT UK CONNECT DID

Two weeks later Site Connect was being installed on one of our construction sites that was both struggling to get an internet connection and having reliability issues.

“After one hour on site by a UK Connect installations expert, our site had internet access and was getting speeds five times faster than what our previous telecoms supplier could offer.”

THE RESULTS

We have since rolled out Site Connect to multiple sites and have been praised for both the speed of installation and the ongoing performance the sites have been getting from having the solution in place.

“I would just like to personally thank PJ, Karen, site installation engineer Ian and the rest of the UK Connect team for their ability to provide a solution not only on paper but out on live construction sites so quickly and professionally.”

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