Insights & Events

30 October 2018

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Happy Christmas and happy homeowners thanks to Home Connect

With just a few weeks to go until Christmas, homeowners moving into a new build development this side of the holidays could be left with a festive season without internet access. Rather than developers having to face the wrath of unhappy customers, UK Connect has a quick and fast solution that will provide the perfect Christmas present.

homeowner broadband, broadband, home connect

Problems with internet connectivity on new developments is common as infrastructure and service lines may not be up and running immediately. The frustration this causes extends not only to the homeowner, but also to the on-site construction and sales teams.

Research by has found that people moving into new-builds are twice as likely to have to wait a month or more to have broadband installed than those moving into second-hand homes. For homeowners wanting to enjoy Christmas by streaming movies or video chatting with long-distance relatives and friends, the lack of internet connectivity can be very hard to bear.

UK Connect’s home broadband solution – Home Connect – is residents’ broadband in a box which provides high-speed broadband from the outset, until a fixed line is installed.

Arguably more useful than a Christmas hamper, this house builders welcome gift ensures instant internet access and comes with full technical support from the UK Connect team.

For residents, Home Connect provides clear evidence that their developers care from the first day of the move, boosting customer service ratings and also ensures that the sales office staff are not distracted with the demand of trying to resolve internet issues, leaving them to focus on getting more people moving into a new home.

We found that providing Customer Care Directors within the house building industry the ability to provide a high-speed broadband service to their new homeowners a great way to improve their customer experience and NHBC/HBF scores.
PJ Farr, UK Connect

PJ Farr

Managing Director

UK Connect

To find out more about UK Connect’s home broadband service please call 0333 015 5368.

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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