Nick Lunn, Group IT Manager at Land & Water
The first time we contacted UK Connect to use their Site Connect product was for one of the largest jobs Land and Water Services (LAWS) have ever taken on. LAWS were contracted to dredge the Rivers Parrett and Tone following the flooding of the Somerset levels during heavy rainfall at the end of 2014. Our requirements stated that we had just 2 weeks to deploy a wireless network at the site complex to last for at least 1 year which could service up to 30 users at a time; including employees, clients and visitors. We explored several options before contacting UK Connect: fixed line broadband installation, satellite, line of site, mobile tethering; none of which really fulfilled our requirements. A fixed line could not be installed quickly enough, satellite latency was too much of an issue, mobile tethering worked on an individual basis but did not provide the office WiFi capability for those without smartphone tethering capabilities, and line of site was unavailable due to the rural location of this particular project. UK Connect were able to provide a solution to us which was up and running within 10 days and fulfilled all of our requirements, and as this solution provides network ports for devices that are not wireless enabled, we were also able to add a high-performance large office printer to the network for everyone to use.
Broadband speeds are usually high and consistent across different locations. Any issues that have had, are resolved in a very short amount of time.
Customer service is always great from the beginning to the end, UK Connect employees are always friendly and happy to help, both over the phone and in person. Working with a small company has not only allowed me to get to know the people at UK Connect but also enabled almost their entire team to become acquainted with Land and Water, and understand our problems and requirements for fast services.