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17 March 2020

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UK Connect business update: COVID-19

Public Service Notice: UK Connect and how we are preparing to work with the evolving Covid-19 situation. 

Business as usual 

Whilst we understand the need to be vigilant during this period we are perfectly set up with tools, technology and processes to work remotely ensuring our clients continue to receive the same seamless and uninterrupted service.  

We will continue to complete all site installs, call-outs and customer meetings at this time, however we are aware this may be subject to change depending on Government announcements and recommendations.  

Support & Communications  

We have a business continuity plan in place to prepare for, and manage, the impact of Covid-19 and we are working on strategies to enable continual service should we be required to self-isolate – including use of online platforms to continue communication on a regular basis, regardless of location.  

For existing customers, in order to aid this planning it would be helpful if you could also update us on your company plans e.g. cancelling all non-essential meetings, closure or delay of site and/or sales offices or any other potential restrictions which may impact how we work with you. Please advise your Account Manager of any potential changes. 

Our support desk continues to operate as normal so if you require any technical support please call on 0333 121 0464 or for general enquiries 0333 900 0245

Please reach out if you have any questions relating to your services. We hope that the situation has minimal impact, both to you personally as well as your business, and we promise to do everything to support you during this time.  

The Team at UK Connect

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“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.

Jonny Leivesley

Redrow Homes

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