04 September 2020
UK Connect are pleased to welcome Peter Ford as Head of Technical Operations. As the business and our client base continues to grow, the requirement to expand the team has risen to ensure we maintain our high level of customer service and experience.
Peter brings a wealth of experience with him from his previous positions. In his previous role, he was the Director of Infrastructure Cloud Operations at NICE Systems, where he managed 30+ engineers based in US, UK and India – he headed up the Network, Server and Database teams in Operations and R&D departments.
Peters previous projects have including the design, build and supporting co-location Cloud Data Centres in Denver, San Francisco and London. More recently deploying global AWS network and migrated customers into this environment. Network connectivity, availability, capacity analysis and uptime were key objectives year on year that we focused on to ensure high customer satisfaction.
Peters leadership has been critical to his success and he has proven experience in critical incident and problem management, root cause analysis and customer communication plans. He is a Cisco and Microsoft qualified engineer with an in-depth troubleshooting mind-set. Peter tells us he will bring calmness in stressful situations and will mentor and help grow the team.
Peter tells us “I am big family man. Married with 2 children, 3 dogs, 2 Rabbits, 1 Cat and a fish… Avid supporter of Tottenham Hotspur FC and try and watch them as much as possible.
A few years ago I completed a 100km charity walk which involved walking across the South Down’s National park through the day and night which took 27 hours to complete. It rained for the majority of the challenge which made it even harder! Raising lots of money for charity gave us the extra motivation to make it to the finishing line.”
He continues: “I am absolutely crazy about Magic and love watching David Blaine and Derren Brown. I created a Learn Magic YouTube channel last year which now has over 340 loyal subscribers and 15,000 views to date. I recently worked with an online media company which provided 50 mins worth of my Magic lessons to Enfield County Council to children aged 11-18 to help with remote learning during the pandemic. Check out my YouTube channel at https://YouTube.com/PeterFordMagic “
Head of Technical Operations
Please fill in the form below or speak to one of our team on 0333 900 9860 and we will be in touch as soon as possible.
“Working with UK Connect has been a smooth and easy process. The team has been fantastic by going above and beyond, getting our broadband installed for us within extremely tight deadlines and ensuring the client relationship is done in an efficient manner. I have thoroughly enjoyed working with the UK Connect team, as I find they are highly reliable and have good attention to detail and carry out the job to an exceptional standard.