What are the VoIP Trends of Today?
In the past, when people talked about the latest in VoIP trends + technology, they’d discuss “must have” features like call routing or voicemail-to-email transcription. Today, trends in VoIP technology are pointing toward giving VoIP a new role in the business technology arena.
Advances in technology are making VoIP even more valuable than in the past. Some of these trends are helping to fuel its growth; others point out issues that need to be addressed as VoIP growth continues.
1. VoIP Phones Will be Integrated into the Smart Office
In the consumer market, smartphones are already integrated into a smart home’s network. They communicate with security systems and download shopping lists from refrigerators. In the same vein, VoIP phones will likely become integrated with CRM, ERP and other enterprise software systems. Business owners are recognizing the benefit of this type of integration and VoIP providers will work to provide it.
2. VoIP Will Integrate With More Apps
Today’s workers continually try to multitask to manage increasingly complex to-do lists. As a result, VoIP will need to work with cloud-based software programs, using Application Programming Interfaces (APIs) to give employees access to a variety of capabilities. VoIP will also maintain its interaction with social media tools and shared calendars. The ability of the technology to help increase productivity will be another attractive reason for adoption.
3. Mobile VoIP Usage Will Increase
Mobile VoIP will most likely be used more and more often in 2017 and beyond. Transitioning to VoIP on mobile devices should be easy. Any employee, such as a sales representative, who spends a lot of time out of the office will want, or perhaps need, to have the ability to transition from their office phone to the VoIP on their mobile device.
4. Adaptability Will Continue to Increase Adoption
In today’s changing business environment, companies often find that they need to rapidly increase or decrease staffing. VoIP will continue to be a perfect answer, providing easy scalability.
5. 5G Technology Is On the Horizon
5G technology will be faster and offer higher capacity. The technology is still in the planning stages, but it’s likely to become available in the next three to five years. Major U.S. vendors have created the 5G Technical Forum to define specifications and perhaps accelerate the timeframe for implementation. The move to 5G will undoubtedly bring higher quality VoIP services.
6. The Network May Suffer
Network strain may become a problem, especially as technologies such as IoT continue to link more and more devices through networks. Hopefully, the introduction of 5G technology will offset this problem.
7. Security Will Continue to Require Close Monitoring
Security breaches are becoming more prevalent. This should cause both customers and VoIP providers to continue on high alert. As VoIP moves toward greater integration with cloud technology, the security issues will continue to escalate.
Certain measures, such as encryption, firewalls and user authentication, can help to address any security concerns. However, VoIP providers must continue updating their technology to address threats like having communications intercepted and modified, or the potential for service interruption.
Right now, VoIP technology is entrenched in many different arenas. It can increase productivity and help to contain costs. With careful attention to security, expanded opportunities for integration and improvements in network speed, VoIP adoption will undoubtedly continue to accelerate.
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