What is VoIP and How Can it Benefit Your Business?
What is VoIP?
The question What is VoIP? This is not an uncommon thing to ask so let us explain.
VoIP stands for Voice over Internet Protocol. Sometimes it’s referred to as Voice over Networks or (VoN), Voice over Broadband (VoB) and sometimes Internet Telephony. VoIP allows you to make free, or very low cost, telephone calls over the Internet. You can call any telephone in the world and any telephone can call you – regardless of what equipment or network the person you are calling uses.
Also, because VoIP uses digital internet technologies (sip) many new features and services that were previously impossible, or very expensive using traditional telephone technology, become available. With UK Connect (Formerly Countrywide Telecoms) this means we can give you many free features such as voicemail, voicemails sent to you email, music on hold, call diverts etc.Click here to see our full feature list.
But you don’t need to know anything about the nitty gritties of the technologies used if you don’t want to. After all, you probably don’t know that ordinary telephony uses TDM (Time Division Multiplexing) but your telephone still works.
What are the features?
So now the question you ask should not be What is VoIP? But if the above has made VoIP sound more complex than you would require from a phone system, VoIP phone solutions can be as feature rich as you need them to be. If you just need a basic phone system and want to save around 30% on your bill, then VoIP is perfect. Or if you are a large enterprise that needs a fully featured system with all the above extras, then the same system can be used for that also. The brilliant thing about VoIP is that it is fully tailor-able.
The above is because all VoIP phone systems come with an online portal that lets you control your phone system remotely. Some of these benefits include the ability to rip out your phone system from your current premises and move it to another, or use the ‘disaster recovery’ feature to enable all calls to go to your staffs mobile encase of a flood or fire.
Another fantastic feature with the Countrywide Telecoms VoIP system is that it is built to work with your CRM solution if you use one, making sure you are getting the highest level of productivity from that system. Click Here to see our list of CRM integrations.
In all cases, VoIP is our area of knowledge as such each deployment is designed to be bespoke for your business.
If you would like to save on your call costs with a scalable modern phone system then contact our team to find out more.
Alternatively call the UK Connect team office: 01483 66 33 66
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